Returns & Exchanges
At Embryolisse USA, we want you to be completely satisfied with your skincare purchase, which is why we offer a 30-day return window for products in their original, unopened condition. If your skin needs a different solution, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Email our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the shipping box.
Ship It Back
Send your return to our distribution center using a trackable shipping method; please note that customers are responsible for return shipping costs unless the item arrived damaged.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing